CONVERSATION INTELLIGENCE
Welcome, Zara
1,204 conversations today · 91% resolved by AI · CSAT 4.6
+14%
1,204
Conversations
+3.1%
91%
AI resolution
+0.2
4.6
CSAT score
-22s
48s
Avg response
Sentiment Trend
positive vs negative · 24h (hover)
PositiveNegative
Intent Split
by topic
40%Billing
Billing40%
Support34%
Onboarding26%
Live Conversations
AI-scored sentiment
💳
Billing question
Resolved in 38s · intent: refund
POSITIVE
😟
Frustrated login
Escalated to human · intent: access
NEGATIVE
👋
New user welcome
Onboarding flow · intent: setup
NEUTRAL
⭐
Praise message
Positive · flagged for team
POSITIVE